Returns & Refunds Policy

Last Updated: December 2024

Our Return Policy

At Categoryudesign, we strive to deliver the freshest and most beautiful floral arrangements. Due to the perishable nature of our products, we have specific policies regarding returns and refunds.

Return Eligibility

Eligible for Return

We will accept returns or issue refunds in the following circumstances:

  • Arrangements that arrive damaged or defective
  • Orders that do not match the description on our website
  • Late delivery beyond the promised timeframe
  • Missing or incorrect items in your order

Not Eligible for Return

The following items are not eligible for return:

  • Custom arrangements that were created to your specifications
  • Items damaged due to improper care after delivery
  • Perishable items that have passed their expiration date
  • Personalized or monogrammed items
  • Final sale items

Return Process

Step 1: Contact Us

To initiate a return, please contact us within 24 hours of receiving your order:

  • Email: info@categoryudesign.world
  • Phone: +441618334722
  • Include your order number and reason for return

Step 2: Documentation

Please provide the following when requesting a return:

  • Order confirmation number
  • Photos of the item (if damaged or defective)
  • Detailed description of the issue

Step 3: Return Authorization

Once we review your request, we will provide you with a Return Authorization (RA) number and instructions for returning the item.

Refund Policy

Refund Processing

Once we receive and inspect your return, we will process your refund:

  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days
  • You will receive an email confirmation when your refund is processed

Refund Amount

The refund amount will include:

  • Full purchase price of returned items
  • Original shipping charges (if the return is due to our error)

Note: Return shipping costs are the customer's responsibility unless the return is due to our error.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item:

  1. Return the original item following our return process
  2. Place a new order for the desired item

If the return is due to our error, we will expedite your new order at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately (within 24 hours of delivery)
  • Take photos of the damage
  • Do not discard the item until we authorize the return
  • We will arrange for a replacement or full refund

Late Delivery

If your order arrives after the promised delivery date:

  • Contact us immediately
  • We will investigate the delay
  • You may be eligible for a full refund or replacement
  • We will work to resolve the issue promptly

Return Shipping

For eligible returns:

  • We will provide a prepaid return shipping label if the return is due to our error
  • Otherwise, return shipping costs are the customer's responsibility
  • Items must be returned in their original packaging when possible
  • Please use a trackable shipping method

Special Circumstances

Subscription Services

For weekly or monthly subscription services, you may cancel at any time. Cancellations must be made at least 48 hours before your next scheduled delivery to avoid being charged.

Event and Wedding Services

Custom event and wedding arrangements are subject to specific terms outlined in your service agreement. Please refer to your contract for cancellation and refund policies.

Contact Information

For questions about returns or refunds, please contact us:

Email: info@categoryudesign.world
Phone: +441618334722
Hours: Monday-Friday, 9am-6pm GMT
Address: 220 Chapel St, Salford M3 5LE, United Kingdom

Disputes

If you are not satisfied with the resolution of your return request, please contact our customer service team. We are committed to resolving any issues fairly and promptly.

This policy may be updated from time to time. Please check this page periodically for changes.